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Sales and Support

We’re dedicated to the proposition that simply having the best precision ag products and technologies in the world isn’t good enough. Por eso, nuestros productos y sistemas son tan buenos como la asistencia y la gente que los respalda. Which is to say we take great pride in the level of support and service we provide our entire customer base—from distributors, dealers, and OEMs (Original Equipment Manufacturer) on the one hand, to custom operators and growers on the other. Como cliente de Raven, su satisfacción es una de nuestras prioridades. So we make sure we earn it with industry-leading sales, support, and service at every level.

Gerentes de cuentas

Nuestros gerentes de cuentas trabajan en estrecha colaboración con distribuidores y fabricantes de equipos originales para garantizar la disponibilidad de las herramientas y la asistencia que necesitan para vender y representar los productos de Raven en su territorio. Los gerentes de cuentas son expertos en agricultura y tecnología de precisión. Están especialmente capacitados y equipados para brindarles a los distribuidores y fabricantes de equipos originales de Raven asistencia y capacitación líderes en la industria.

Especialistas de asistencia al cliente

Our Customer Support Specialists handle incoming sales inquiries, such as price and availability of parts, place orders, process warranty claims, and inventory return requests. They work closely with dealers to keep them informed of any order issues that need immediate attention. También mantienen una comunicación fluida con los gerentes de cuentas a fin de garantizar que nuestros distribuidores reciban el mejor servicio posible.

TECHNICAL SERVICE SPECIALISTS

Our Technical Service Specialists are part of an in-house team of experts, uniquely qualified to assist Raven dealers with technical expertise on all matters pertaining to Raven products and related systems. Raven dealers and OEMs are given priority status over their customers that contact Raven. This enables each dealer and OEM to quickly reach a Technical Service Specialist for support. For this reason, the dealers’ and OEMs’ customers are advised to contact them directly to allow Raven to continue to provide prompt and efficient support.

PRECISION AG SPECIALISTS

Raven Precision Ag Specialists provide regional distributor sales support and market products. The PAS ensures that Raven distributors have sufficient knowledge to market and provide field support for Raven’s products. They also conduct training sessions and demonstrations of Raven products for distributors and prospective customers.